Complaints Procedure

As a registered charity, The Dartington Hall Trust exists for the benefit of those people who choose to take part in the activities it runs.

The Dartington Hall Trust aims to provide high quality events, courses and participatory activities.

If you are not satisfied with the level of service and care you have received whilst attending an event, course or activity of The Dartington Hall Trust, please contact us.
Photo by Sarah Pearce

You can write to us:

Company Secretary
The Dartington Hall Trust
The Elmhirst Centre
Dartington Hall
Totnes
Devon
TQ9 6EL

or email us:

trust@dartington.org

Once we receive your complaint it will be handled in the following way:

We will send you a response, acknowledging your complaint and asking for any further details necessary. We will also let you know the name of the person who will deal with your complaint.

Once we have received in writing from you any additional information we requested, we will start to investigate your complaint.

Where appropriate we will either write a response to you outlining the response received above, and any action the Trust intends to take as a result of your complaint, or we will invite you to meet with the person dealing with your complaint to hopefully resolve the complaint.