The Dartington Hall Trust provides the water supply for the Dartington Hall estate and a number of houses in Dartington Parish. If you have recently moved into a property supplied by Dartington Water, you should have received a letter from us on how to get started.
Our customers are important to us – and our number one priority is making sure you have excellent quality drinking water 24 hours a day. We take care to match the rates of other local suppliers to ensure you are getting a fair deal.
On this page, you can find key resources about our service. We hope you find them helpful, but if they don’t answer your questions, please don’t hesitate to get in touch with us.
Resources for existing customers
Code of practice
Useful information about how we supply you with water, what to do if you have a problem with your water and who to contact.
Terms & Conditions
The fine details about Dartington Water’s supply service, including information about tariffs, charges, meter management, and more.
Tel: 01803 847036 (or 07050 611986 outside normal office hours)
Or try our FAQS, below.
Frequently asked questions
How do I find out who my supplier is?
Where does my water come from?
What is the quality of my drinking water?
The private water supply at Dartington complies fully with the water quality standards required for compliance with the Private Water Supplies (Water Quality) Regulations 2016.
This is demonstrated and confirmed by the results of a routine sample monitoring programme conducted both at source and within the water distribution system.
The sample results are monitored and scrutinised by the local authority environmental health department which acts as a regulator for private water supplies in the area and which has a number of statutory duties under the Private Water Supplies Regulations.
If you require any further informtion please get in touch with us.
How much does my water cost and how do I pay?
What about sewerage charges?
Am I responsible for my pipework?
What happens if my water supply is interrupted?
If we plan to interrupt your supply for more than 2 hours we will give you at least 48 hours written notice, including notification of the time by which the supply is expected to be restored. If you have a medical condition which would mean that your health would be at risk if you are without water or if you need us to provide notice in a particular way, please let us know so that we can register this and make appropriate arrangements.
In some cases you will be entitled to compensation if your supply is interrupted – see the Code of Practice for full details.
Can I change my water supplier?
What do I do if I’m moving house?
- 28 days after we find that you are no longer responsible for the account, or
- the date the meter is normally read (the end of the charging period), or
- the date a new occupier tells us they are responsible for the account. If you move into a property where there is a meter you will be charged on this basis. You will not be able to revert to unmetered charges. If you are moving out of our area, we will send a final bill to your new address for anything you owe, or, if you have overpaid, we will send you a refund. If you are moving into a property within the area for which we are the water supplier, we will transfer any balance to the account for your new address. We will also bill you from the date you move in.
If you are the owner of the property and vacate before a sale or transfer of ownership, you will remain responsible for water charges up until the date the property is either occupied by another or sold (whichever is earlier). The same principles apply to final meter readings as set out above.