Terms & Conditions
Please read these Terms and Conditions carefully before using this site or purchasing event tickets.
Please see also our privacy notice.
Terms of website use
Other applicable terms
Information about us
www.dartington.org is a site operated by The Dartington Hall Trust (“We”). We are registered in England under company number 1485560 and have our registered office at The Elmhirst Centre, Dartington Hall, Totnes, TQ9 6EL. Our charity number is 279756.
We are a limited company.
Changes to these terms
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
– use of, or inability to use, our site; or
– use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
– loss of profits, sales, business, or revenue;
– business interruption;
– loss of anticipated savings;
– loss of business opportunity, goodwill or reputation; or
– any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards as notified to you from time to time.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make at our absolute discretion.
The views expressed by other users on our site do not necessarily represent our views or values.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact email@example.com.
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Dartington, The Dartington Hall Trust, the Dartington logo and e logo are trade marks of The Dartington Hall Trust.
To contact us, please email firstname.lastname@example.org.
Thank you for visiting our site.
Box Office (ticket booking & events)
Our main box office is situated in the archway entrance of the Courtyard.
The Barn Box Office is open from 1pm every day. Subject to unforeseen circumstances or inclement weather, our box office opens every day except Christmas Day, Boxing Day and New Year’s Day. [Exception: we will be open on Boxing Day 2019.]
Online booking: dartington.org/whats-on
By phone: 01803 847070 from 1pm to 7pm every day (extended hours in place during the Dartington Music Summer School and Festival of Music).
Space Box Office is open half an hour prior to events taking place in the Space Studios.
Hex & Gym Box Office is open half an hour prior to events.
For events at other areas/venues of the estate, ticket collection and ticket purchase will be available at the door (unless sold out in advance) half an hour prior to the start time.
We can only offer full refunds if we have to cancel an event. Occasionally we may be able to sell an unwanted ticket to another customer. This is at the discretion of the box officer, and is not guaranteed. If we are able to sell your ticket to someone else, we will credit the value to you to use against your next ticket purchase. We do not issue refunds under these circumstances. All tickets must be paid for in advance of the event, we cannot reserve tickets for you to pay for on arrival.
We reserve the right to release any reservations 24 hours before the event they’re being held for.
Barn Cinema: Babies under the age of two years are welcome into our BarnKids screenings only, providing that they sit on a lap for the entire screening (i.e. do not take up a seat), and the film is classified as U, PG or 12A. (Age certification does apply to babies.)
Admission is under parental/guardian discretion; however, we do give recommended age suitability guidelines. These guidelines can be based on appropriateness of content, visual content, sound levels and levels of understanding. Please enquire at the box office if you are unsure.
We respectfully ask that you consider the experience of fellow audience members should your baby become restless or noisy.
We believe everyone has the right to be safe from harm.
We do this by:
– Creating a safe environment to protect children and adults from risk of harm
– Recognising when children and adults are or may be at risk of abuse, neglect or harm and knowing how to raise concerns appropriately.
Safeguarding is everybody’s business. Everyone at The Dartington Trust is expected to have a ‘zero tolerance’ approach to harm and abuse. All staff should be prepared to recognise and respond if they suspect this is occurring. By law, certain groups of people are protected by safeguarding legislation. At Dartington we apply these principles to everyone whether or not they have additional protection in law.
As a customer of Dartington, if you have any concerns about the safety or wellbeing of anyone on the estate, please bring it to the attention of any member of staff.
We specifically ask that children and adults at risk are accompanied at all times by a responsible adult in our venues and on estate grounds.
The full safeguarding policy for The Dartington Trust is available on request.
We normally offer a 10% discount on group bookings of 10 or more people, subject to availability. This discount is applied to full price tickets only. Some events are exempt from group booking discounts, please check with the box office about the specific event you’re interested in.
We offer discounted tickets for school groups. Please enquire at the box office.
Everybody is welcome at our venues. Please click here for full information about accessibility at Dartington Hall.
Please contact the box office to let us know if you require any access arrangements. Assistance animals are permitted.
Carers are entitled to a free ticket for any event when attending with the individual they are caring for.
Our Barn Cinema has an induction loop compatible with a hearing aid. Please contact the box office in advance so as we can ensure availability for you.
We do schedule Relaxed films and events, where the environment has been adapted to be more welcoming and accessible to people with additional needs.
Click here for full details on how to become a Dartington Member and the list of benefits to enjoy.
Booking confirmation emails
When booking via our box office or online, please supply your email address so you can receive an email booking confirmation. Please check your junk/spam box for these and mark us as a safe sender/not junk.
We reserve the right to ask for proof of status for concessionary tickets at any time. Without proof of concession at the time of purchase, we reserve the right to charge full prices rates.
We define a concession priced ticket as applicable to:
People in receipt of disability benefit and unemployment benefit. These now come under Universal Credit.
We do not give concessions to people in receipt of Working Family Tax Credit, or Child Tax Credit.
People over the age of 60 are entitled to a concession ticket.
Unless full time students have their own specific ticket price, they are also considered as a concession.
Age Certification and Guidance
We are required by law to adhere to the British Board of Film Classification certification on all film screenings.
Anyone of any age, with or without an adult, can be admitted to films classified as U or PG.
Children under 12 can be admitted to films classified as 12A but only if accompanied by a responsible adult
Nobody under the age of 15 can be admitted to films classified as 15.
Nobody under the age of 18 can be admitted to films classified as 18. We reserve the right to require you to prove your age with appropriate photographic ID if you are going to a 12A, 15 or 18 film. If you are unable to prove your age you will be not be able to watch the film. If you buy a ticket before we know a film certification and you are not old enough to be admitted to the screening, we will issue you with a full refund.
Admission to our live events and concerts is at parental/guardian discretion, though we do provide age suitability as a recommended guideline.
Refusal of Admission
The Front of House Manager reserves the right to refuse admission or require you to leave the premises without a refund if you:
– Cause disruption to other members of the audience, or to the cast
– Behave in an anti-social or threatening manner
– Put the safety of our customers, our employees or our property at risk
– Operate a phone, camera or recording equipment of any kind into the venue
– Otherwise breach these Terms.
Mobile phones must be switched off before you enter the auditorium and must not be used during the event.
Latecomers can only be admitted at the discretion of the Front of House Manager.
Where refreshments are permitted during a performance or screening, no glass or bottles are allowed. We ask customers to be considerate to their fellow audience members with their refreshment choices in a performance or screening.
Event details in our printed publicity are correct at time of print but are subject to change.
The use of cameras, mobile phones or any recording equipment are not permitted in our venues.
The Dartington Trust may carry out general filming or recording for promotional or archival purposes. You consent to you and your party appearing in such recordings without prior notice. We do not film minors without the consent of their parents/guardians.
We do not share your contact details with any third parties in accordance with the requirements of the 2018 Data Protection Act, and our own policy.
Occasionally, a performing company or artist for an event or course that you have booked for, may contact you with relevant information about that event or course.
The Dartington Hall Trust processes and stores personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
For full details of how and why The Dartington Trust processes personal data, please refer to our full privacy notice.
Bookings and Payment
For all bookings, full pre-payment will be taken at the time of booking.
Arrival and Departure
Tents can be pitched from 14:00 onwards (7 days a week). Please make sure you have arrived and pitched your tent before it gets dark. If you arrive later, please be mindful of noise when pitching as other campers may be sleeping.
You are welcome to pack up and leave early but please again be mindful of disturbing other campers early in the morning. Please clear your pitch by 12:00 to allow ground maintenance before the next campers arrive.
If you wish to pitch outside of these times, please email email@example.com to discuss before making a booking.
Children aged  years and under must be accompanied by a responsible adult.
Well behaved and child friendly dogs are welcome to stay but must be kept on a lead at all times. Dogs are subject to a supplementary charge – if you didn’t include this as part of your booking, please do get in touch. Please be sure to clean up after your dog and keep the site beautiful and a safe place for children to play! Please see our leaflet and map for dog owners for good dog walks on the estate and details about on-lead/off-lead places to roam.
BBQ and Fire Pits
Off the ground BBQs/fire pits are allowed, but please make yourself familiar with the fire safety equipment on site prior to use.
You are very welcome to bring acoustic instruments to play around the fire but please do not play amplified music on site.
We want everyone to enjoy their stay so please keep noise to a minimum, especially after 10.00pm. Anti-social behaviour is not acceptable at the campsite and we expect guests to be considerate of the needs of others during their stay.