Terms & Conditions

These Terms of Use (together with any documents referred to herein) set out the terms under which you may access and use our website, www.dartington.org (“our site”), whether as a guest or a registered user. Use of our site includes browsing, accessing, or registering to use it.

Please read these terms carefully before using our site. We recommend that you print a copy for future reference.

By using our site, you confirm that you accept these Terms of Use and agree to comply with them.
If you do not agree to these terms, you must not use our site.

Other Applicable Terms

These Terms of Use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy, which sets out the terms on which we process any personal data you provide to us, or that we collect from you. This includes information about our use of cookies and other data collection tools. By using our site, you consent to such processing and confirm that all data you provide is accurate.

About Us

www.dartington.org is operated by The Dartington Hall Trust (“we”, “us”, or “our”). We are registered in England and Wales under company number 1485560 and our registered office is located at:

The Elmhirst Centre, Dartington Hall, Totnes, TQ9 6EL

Our registered charity number is 279756.
We are a limited company.

Changes to These Terms

We may revise these Terms of Use at any time by updating this page.
Please check this page regularly to stay informed of any changes, as they are legally binding on you.

Changes to Our Site

We may update and change our site from time to time. While we aim to keep content up to date, some material may be out of date at any given time and we are under no obligation to update it.
We do not guarantee that our site or any content on it will be free from errors or omissions.

Access to Our Site

Access to our site is provided free of charge.
We do not guarantee that our site, or any content on it, will always be available or uninterrupted. Access is granted on a temporary basis and may be suspended, withdrawn, or amended without notice.
We are not liable if our site is unavailable at any time or for any period.

You are responsible for ensuring that all persons accessing our site via your internet connection are aware of these terms and comply with them.

Your Account and Password

If you are provided with a user ID, password or any other security information, you must treat such information as confidential and not disclose it to any third party.

We reserve the right to disable any user ID or password at our sole discretion if we believe you have breached these terms.

If you suspect that someone else knows your password or user ID, please notify us immediately at info@dartington.org.

Intellectual Property

We are the owner or licensee of all intellectual property rights in our site and the content published on it. These works are protected by copyright and international treaties. All rights are reserved.

You may print or download extracts from our site for personal use and may draw attention to others within your organisation.

You must not:

• Modify the paper or digital copies of any materials;
• Use any illustrations, photos, videos or graphics separately from the accompanying text;
• Use any content for commercial purposes without our written permission.

If you breach these terms, your right to use the site will cease immediately and you must destroy or return any copied materials.

Reliance on Information

Content on our site is provided for general information only. It is not intended as advice on which to rely. You should obtain professional or specialist advice before acting on any information from our site.

Although we make reasonable efforts to keep content updated, we make no guarantees, representations or warranties—whether express or implied—that content is accurate, complete or current.

Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded under English law.

To the extent permitted by law, we exclude all implied conditions, warranties and representations.

We shall not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising from:

• Use of or inability to use our site;
• Use of or reliance on content on our site.

If you are a business user, we will not be liable for:

• Loss of profits, sales, business or revenue;
• Business interruption;
• Loss of anticipated savings;
• Loss of business opportunity, goodwill or reputation;
• Any indirect or consequential loss.

If you are a consumer, you agree not to use our site for commercial or business purposes. We are not liable for business losses including profit, opportunity, or interruption.

We will not be liable for any loss or damage caused by viruses, DDoS attacks, or other harmful material that may affect your systems due to your use of our site or any linked websites.

We are not responsible for the content of third-party websites linked on our site.

Uploading Content

If you use a feature to upload content or communicate with other users on our site, you must ensure that your content complies with our content standards.

You warrant that any contribution does comply, and you will be liable for any breach of this warranty.

All content uploaded will be considered non-confidential and non-proprietary. We reserve the right to use, copy, distribute and disclose any such content.

We may disclose your identity to third parties claiming that your content infringes their rights.

We are not responsible for content uploaded by users, and we reserve the right to remove any content at our discretion.

Views expressed by other users do not represent our views or values.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for using appropriate virus protection software and configuring your devices accordingly.

You must not misuse our site by introducing malicious software or attempting unauthorised access. Breaching this provision may constitute a criminal offence under the Computer Misuse Act 1990. We will report breaches to law enforcement and co-operate by disclosing your identity.

Linking to Our Site

You may link to our site, provided it is done fairly and legally and does not harm our reputation or suggest endorsement.

You must not:

• Link from a site you do not own;
• Create a link that implies association, approval or endorsement where none exists.

We reserve the right to withdraw linking permission at any time.

To use any content from our site beyond what is permitted, please contact info@dartington.org.

Third-Party Links

Our site may contain links to third-party websites and resources. These are provided for your information only.
We have no control over the contents of those sites and accept no responsibility for them.

Governing Law

If you are a consumer, these terms, their subject matter and formation are governed by English law. You agree to the exclusive jurisdiction of the courts of England and Wales.

If you are a business, these terms and any related disputes (including non-contractual claims) are governed by English law, and both parties submit to the exclusive jurisdiction of the English courts.

Trade Marks

"Dartington", "The Dartington Hall Trust", and the Dartington logo are trademarks of The Dartington Hall Trust.

Contact Us

If you have any questions about these terms, please contact us at:
info@dartington.org

Thank you for visiting our website.

Our box office is located in the archway entrance to the Courtyard. For current opening hours and contact details, please refer to the relevant page on our website.

Wherever possible, we kindly ask that you book online at dartington.org/whats-on. However, you are also welcome to book by telephone by calling 01803 847070.

Please note that Dartington Trust does not accept cash at any of our outlets.

Refunds, Exchanges and Reservations

All tickets must be paid for in advance of the event. Unfortunately, we are unable to reserve tickets for payment upon arrival. Any unpaid reservations may be released 24 hours before the scheduled event.

Where possible, we are happy to exchange your tickets for another performance or screening of the same event, provided we receive at least 48 hours’ notice.

We do not offer refunds. However, if a film or event is fully booked and we have a waiting list, the box office may be able to resell your tickets. In this case, we will issue you with a credit note. Please note this service is discretionary and not guaranteed.

In the event that a performance or screening is cancelled by Dartington Trust, full refunds or credit notes will be offered.

Babies

In the Barn Cinema, babies under the age of two are welcome to attend BarnKids screenings only, provided they sit on an adult’s lap for the entire duration and do not occupy a seat. The film must be classified as U, PG, or 12A. Please note that age classifications also apply to babies.

Live Events and Age Suitability

Admission to live events is at the discretion of the parent or guardian. We do, however, provide recommended age guidance based on content suitability, visual or auditory effects, and levels of understanding. Please speak to the box office if you are unsure about the suitability of an event.

We kindly ask all visitors to consider the experience of others. If your baby becomes restless or noisy, please take steps to minimise disruption.

Safeguarding

Dartington Trust is committed to ensuring the safety and wellbeing of all visitors, staff and participants.

We are dedicated to:

Creating a safe environment that protects children and adults from harm; and
Recognising and responding to signs of abuse, neglect, or harm in an appropriate and timely manner.

Safeguarding is everyone’s responsibility. All staff at Dartington Trust are expected to maintain a zero-tolerance approach to harm or abuse. By law, some individuals are afforded specific protections under safeguarding legislation; however, we apply the same principles to all individuals, regardless of legal status.

If you have any concerns about the safety or wellbeing of anyone on the estate, please report it to a member of staff immediately.

Children and adults at risk must be accompanied at all times by a responsible adult while visiting our venues or grounds.

Our full safeguarding policy is available upon request.

Group Bookings

We usually offer a 10% discount for group bookings of ten or more people, subject to availability. This discount applies only to full-price tickets and is not available for all events. Please contact the box office to check availability and eligibility for a specific event.

We also offer discounted rates for school groups. Please contact the box office for more information.

Access

Everyone is welcome at Dartington. For full information on accessibility across our venues, please see the relevant page on our website.

If you have any access requirements, please contact the box office in advance so that we can make suitable arrangements. Assistance animals are permitted across the estate.

Carers are entitled to a free ticket when accompanying the person they care for.

Barn Cinema is equipped with a portable hearing loop compatible with hearing aids set to the T setting. Please contact us in advance to ensure availability.

We also regularly offer subtitled screenings and relaxed performances wherever possible.

Membership

To find out how to become a Dartington Member and the benefits this brings, please visit the membership section of our website.

Booking Confirmation Emails

When booking online or through our box office, please provide your email address to receive a confirmation email. If you do not receive it, check your junk or spam folder and mark us as a safe sender to ensure future emails reach you.

Concessions

We reserve the right to request proof of concession status at any time. If you are unable to provide evidence when requested, we may charge the full ticket price.

Concession rates apply to individuals who are:

• In receipt of Universal Credit
• Aged 65 or over
• In full-time education

Age Certification and Guidance

We are legally required to adhere to British Board of Film Classification (BBFC) age ratings for all cinema screenings.

Anyone may attend a film rated U or PG.

Children under 12 may attend a 12A film only if accompanied by an adult.

No one under 15 may attend a film rated 15.

No one under 18 may attend a film rated 18.

We reserve the right to request valid photographic ID to confirm age when attending a 12A, 15 or 18-rated film. If suitable ID cannot be provided, entry will be refused. If a ticket has been purchased before a film’s certification is known, and it later becomes apparent that the ticket holder is underage, a full refund will be provided.

Admission to live performances and concerts is at parental discretion, though we do provide age suitability guidelines.

Refusal of Admission

The Front of House Manager reserves the right to refuse admission or ask you to leave the premises, without refund, if you:

• Cause disruption to the audience or performers
• Act in a threatening or anti-social manner
• Pose a risk to the safety of others, our staff, or our property
• Use a mobile phone, camera, or recording device during the event
• Breach these terms

Mobile phones must be switched off upon entering the auditorium and remain off for the duration of the event.

Late Arrivals

Late entry is at the discretion of the Front of House Manager and may not always be permitted.

General Information

Where refreshments are allowed in the auditorium, we ask that customers make considerate choices out of respect for other attendees.

Event details in printed materials are correct at the time of publication but may be subject to change.

The use of cameras, mobile phones, or recording equipment is not permitted in our venues.

Dartington Trust may film or photograph events for promotional or archival use. By attending, you and your party consent to being included in such media. We do not film minors without the express consent of a parent or guardian.

Data Protection

We do not share your personal information with third parties, in line with the Data Protection Act 2018 and our own privacy practices.

In some cases, an artist or event organiser may contact you with information specific to your booking.

Dartington Trust processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

For full details on how we handle and protect your personal data, please refer to our full privacy notice.

These terms form the agreement between Dartington Trading (Courtyard Rooms) and you, the client. By confirming a booking, you accept these terms in full.

1. Prices
All published rates are inclusive of VAT and local service charges at the prevailing rate. Courtyard Rooms reserves the right to change prices at any time up to the date of booking, or up to 12 weeks prior to arrival—whichever is later. After this point, prices may only be altered due to changes in VAT, taxes, or other circumstances beyond our control. In such cases, you will be notified, and you may cancel your booking without penalty.

2. Availability
All room bookings and rates are subject to availability. Certain rates, packages or promotions may have limited availability, and once allocated rooms are fully booked, remaining rooms may be offered at higher prices.

3. Bookings
To secure a booking, a valid credit or debit card, a non-refundable deposit, or a written agreement with an approved organisation (such as a travel agent or booking agency) is required. Full pre-payment may be required for certain packages or at the discretion of Courtyard Rooms.

4. Arrival and Departure
Rooms are typically available from 3.00pm on the day of arrival. Check-out is by 10.00am on weekdays and 11.00am at weekends. During busy periods, room access may be delayed while cleaning is completed, though all other facilities will be available.

5. Cancellations, Amendments and Non-Arrivals
Cancellations or changes must be made by emailing guestservices@dartingtonhall.com or using the 'cancel' option in your booking confirmation email. When your booking is confirmed, you will be issued a reservation number—please retain this for reference.

Bookings may be cancelled up to 2.00pm, 48 hours prior to arrival, in which case a full refund will be issued, minus a £10 processing fee. Cancellations made after this point, or in the event of non-arrival, will incur a charge equal to the first night’s stay. We reserve the right to charge this amount to the credit card used for the booking without prior approval.

Please note, we no longer offer a Flexible Rebooking Policy or Covid-19 exceptions. The above cancellation terms apply to all bookings.

If Courtyard Rooms cancels your booking more than 48 hours before arrival, our liability will be limited to the amount you have paid. If cancellation occurs within 48 hours of arrival, we will refund the cost of one night’s stay. While we may assist in finding alternative accommodation, we are not obliged to do so and accept no liability in this regard.

6. Payment
Payment must be settled in full prior to departure. Upon arrival, we may request a pre-authorisation of your credit or debit card. All major cards are accepted. If credit facilities have been pre-agreed in writing, accounts may be invoiced, though this is not available for private individuals. All payments are due upon presentation of the invoice.

7. Smoking Policy
In accordance with UK law, smoking is not permitted in any interior space, including guest rooms, public areas or corridors. A cleaning fee will be charged to guests who breach this policy to cover the cost of removing tobacco odour from furnishings.

8. Single Rooms
Single rooms are designed for single occupancy only.

9. Accessibility
We offer modified facilities for disabled guests. As individual needs vary, please contact us in advance to discuss your requirements before booking.

10. Children
Children aged 15 and under must be supervised at all times by a responsible adult. We do not offer interconnecting rooms; therefore, children must stay in the same room as an accompanying adult. Participation in certain events may be restricted based on suitability for younger guests.

11. Televisions
Our rooms do not include televisions to help ensure a peaceful, restful stay.

12. Pets
We do not permit pets, except for registered guide dogs.

13. Food and Drink
Guests may not bring food or drink onto the premises for consumption or sale without written consent. Charges may apply for any such arrangements.

14. Liability and Damages
We accept no liability for failure to perform due to events beyond our control. We do not accept responsibility for theft or damage to vehicles or valuables. Valuables may be stored in the reception safe on request (please note this facility may not always be available).

We reserve the right to charge for any damage caused by negligence or misconduct. If damage is discovered after departure, we may charge the registered credit or debit card or issue an invoice to the guest’s address. We will always seek to minimise any such charges.

Cancellations
To cancel your booking, please email campsite@dartington.org. Full refunds are available if you cancel at least 4 weeks before your arrival date. A 50% refund is available if cancelled at least 2 weeks in advance. All bookings are subject to our current cancellation terms—Covid-19 policies no longer apply.

Bookings and Payment
Full payment is required at the time of booking.

Arrival and Departure
You may pitch your tent from 3.00pm onwards. We kindly ask that you arrive and set up before dark. If you arrive later in the evening, please keep noise to a minimum out of respect for other campers. Departure is by 11.00am to allow us to prepare the site for new arrivals.

To pitch outside these times, please contact campsite@dartington.org in advance.

Children
All children aged 17 and under must be accompanied by a responsible adult.

Dogs
Well-behaved, child-friendly dogs are welcome, but must be kept on a lead at all times. There is a supplementary charge for dogs—please let us know if you did not include this in your original booking. Please clean up after your dog and help us keep the site safe and clean. A leaflet is available with suggested dog walks and guidance on lead rules.

BBQs and Fire Pits
Only off-ground BBQs and fire pits are allowed. Please familiarise yourself with the fire safety equipment on site before use.

Noise and Music
Acoustic instruments are welcome around the fire, but amplified music is not permitted. To ensure all guests enjoy a peaceful stay, we ask that noise is kept to a minimum, especially after 10.00pm. Anti-social behaviour will not be tolerated.

Cancellations
To cancel your booking, email campsite@dartington.org. Full refunds are available if cancelled at least 4 weeks prior to your arrival. A 50% refund is available if cancelled 2 weeks in advance. The above terms apply to all bookings, as Covid-19 exceptions are no longer in effect.

Bookings and Payment
Full pre-payment is required at the time of booking.

Arrival and Departure
Check-in is from 3.00pm. Check-out is by 10.00am.

Suitability and Safety
This location is a natural, riverside setting and may involve inherent risks. It is not suitable for children or guests with limited mobility. Access to the mezzanine sleeping area is via a steep ladder and should only be used by able-bodied individuals.

The river flows quickly and may be dangerously cold, even in summer. A lifebuoy is available on site, but caution is essential.

Fires and Wood Burners
A BBQ and fire pit are provided. Accelerants must not be used. Fires must only be lit outdoors, and the BBQ must be fully cooled before being returned to the cabin.

A wood burner is available inside the cabin. This must not be left unattended and must be fully extinguished before departure. Only use the fire pit, BBQ, stove or hob for controlled fires to avoid the risk of spreading fire to nearby woodland.